The brief
What this project needed to solve
A five-star direct-booking platform that moved reservations off commission-heavy marketplaces.
The build focused on the parts of the business that actually create revenue — availability, conversion, payment and administration — rather than decoration that looks good in a screenshot and fails under real use.
Key features delivered
- Real-time room availability across 5 suite categories
- Direct card payment at booking with instant e-receipt
- Multilingual guest journey and concierge enquiry flow
- Housekeeping and reservation admin dashboard
Outcome
Direct bookings replaced a large share of commission-based reservations within the first quarter.
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